Mary Ellen Guffey Newsletter

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What do instructors have to say about Business Communication: Process and Product?

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"Because I've been asked to review many business English and business communication books over the past year, I now recognize that Guffey is often imitated but never duplicated. I'll continue using Guffey because her books make my teaching job much easier."

Michele Taylor
Ogeechee Technical College, Statesboro, Georgia

"I am always amazed at how you keep us up-to-date with all of your teaching handouts - in addition to your invaluable newsletter. I thoroughly enjoy using your book in my classrooms!"

Cathy Hill
Middle Tennessee State University

"What a superb textbook this is! It's an uber-text, and I am excited to use it soon. I called in one of our instructors to look with me at the section on teamwork. He was excited too. Thank you for the opportunity to review such a superior text, and please do congratulate Mary Ellen Guffey for me on her excellent work. We have been anticipating such a text, and here it is, one that will work beautifully with the pedagogical approach we take toward persuasion and communication theory."

Betty J. Robbins
University of Oklahoma

"We have been using Business Communication: Process and Product for many years and find that the book just gets better and better. Students indicate that it is the best course in our Business Administration degree program."

Joan Gallagher
Housatonic Community College, Bridgeport, Connecticut

"Business Communication: Process and Product is a treasure, something that can be used for the rest of one's life! It understands the business premise perfectly and is a real boon to the committed business communication teacher. Good business communication is more of INTENT, and this book illustrates that beautifully."

Payal Mehra
Jaipuria Institute of Management, Lucknow, India

"While it seems unprofessional to gush, I must! The materials developed for BC:PP are outstanding. This is the best instructor support material I've seen in my 27 years of college teaching. It far exceeds all expectations."

Pamela A. Braden
West Virginia University of Parkersburg

"Guffey's Business Communication: Process and Product is 'funtastic,' second to none. What makes the content 'fun' is the everyday business world application, the case studies, and the capability to bring both high text and entertainment value to students starved for relevancy and the 'how do I?' All this is mixed with a conveyance of enthusiasm for learning Wow!"

Tom Pickering
Pierce College, Washington State

"This is the first time that this class is being offered through our program and having Business Communication: Process and Product makes my job much less complicated. I must say that I have never taught from a book that provided so much support. And I'm also very impressed that the author answered me personally!"

Charmain Crook
Los Angeles Valley College

"Your book - and EVERYTHING accompanying it - is one of the most comprehensive textbook packages I've ever seen, and I've been teaching for 20 years. I appreciate every single one of the ancillaries and the packed, but well-organized book."

Wendy Warren Austin
Edinboro University of Pennsylvania

"The book is very user friendly, has great critical thinking case studies, CLUE reviews, end-of-chapter discussions and activities."

Arlene Garrick
Excelsior Community College, Kingston, Jamaica

"When I began using Guffey's Business Communication: Process and Product, the energy level of class discussion was noticeably higher. After 20 years of teaching and consulting experience, I could almost teach without a textbook, but who would want to when one as comprehensive and smart as Guffey's is available. It energizes students with its juicy insider info and rapid-fire style, virtually doing all of my work for me."

Eve Dobkins Ash
Oklahoma State University, Tulsa

"As an adjunct, I really appreciate the excellent ancillary materials provided with BC:PP. In addition, the book is quite engaging, and the students respond well to the memorable examples. I especially appreciate that the formulas given for writing are not reductive, simplistic, or dumbed down for students."

Susan N. Smith, Adjunct
Eller College, The University of Arizona

"Guffey's BC:PP is a valuable resource not only as an instructional text for teaching written communication skills, but also as a reference for students as they enter employment and need models to produce professional, well-organized documents. I also really appreciate the exceptional support Dr. Guffey offers instructors and students."

Judy Dorn
Fox Valley Technical College, Appleton, Wisconsin

"I teach an entry-level MBA class that focuses on leadership and communication. Previously, the text for this class was average to poor. I dreaded using it. Starting this semester, we're using Mary Ellen Guffey's Business Communication: Process and Product. It's a dream! It's a joy as an instructor to have an academic text such as BC:PP that is (a) very applicable to real-world business situations, (b) easy and fun to read, and (c) filled with tons of great ideas for class and homework assignments. In addition, instructors can request support materials such as video, PowerPoint chapter reviews, chapter tests, etc., that save a TON of time and effort. I am truly enjoying this book as are my students. I'd HIGHLY recommend it for any undergrad or graduate level communication course."

Wendy Boor, Sneden Graduate School
Davenport University

"BC:PP is an excellent text. I've used it for years. It's very readable and covers business communication topics very thoroughly."

Ellen Blumner
Towson University, Towson, Maryland

"I love this textbook! From the online quizzes to topic-related Web sites, this is a hands-on approach to learning that the students enjoy."

Joy Roggow
Evangel University, Springfield, Missouri

"The Web site for BC:PP is wonderful! Our night classes are 4 ½ hours long, and I break up the class by using WebThink assignments that integrate and extend the chapter content with technology and critical thinking."

Sara K. Paris
Indiana Business College, Fort Wayne, Indiana

"I appreciate your comprehensive learning and support system. Great to see so many best practices employed systematically!"

Dan Doherty
Camosun College, Victoria, British Columbia, Canada

"This is a book my students keep. Learning objectives, practical examples, workbook exercises, and rich graphics address many learning styles. The strong content, logical sequencing, and consistent layout guide learners through the maze of business writing considerations and challenges. Critical thinking skills are required; investigation and collaboration are encouraged. Current trends are discussed. All in all, still the best book I've seen."

Jane Braynard
Santa Rosa Junior College, Santa Rosa, California

"I have used Mary Ellen Guffey's Business Communication: Process & Product book for years because no other textbook can compare in terms of content, layout, and credibility. The WebTutor component offers students a wealth of excellent resources to enhance their learning experience."

Mary A. Bell
Eastern New Mexico University, Roswell, New Mexico

"Of all the business communication books, I find that Dr. Guffey's is the best. It is in a language that is very easy to understand and gives clear examples for the students, especially since our students are second language learners of English. The materials that accompany the book are also excellent."

Maria C. Lopez-Adams, English Department
University of Puerto Rico at Bayamon

"As an English literature major, I faced my first business writing class with fear. Your book and instructor resources were invaluable in helping me teach this class with confidence.

Barbara Barrett
Washington County Community College, Calais, Maine

"I have been an adjunct instructor at High Point University for five years. Last year, the person who adopted texts went with _____ text. This year, I convinced the school to go back to the Guffey text because of its organization, plain language, and understandable terms. I love this text!!"

June McDowell-Davis
High Point University, High Point, North Carolina

"Previously I used Guffey's Essentials of Business Communication, and I loved the resources available for both students and teachers. After just one week of using the new Fifth Edition of Process and Product, I am even more excited about the wealth of information and resources that are available. Anything I need or have even thought of needing has been provided!"

Judy Bean
Arkansas Tech University, Russellville, Arkansas

"BC:PP is the best book I've found! I appreciate the very rich content and excellent ancillaries."

Cindy White
University of Tennessee, Chattanooga, Tennessee

"I am very impressed with Dr. Guffey's prompt service and accessibility. This semester a link on the student Web site was not working, and I e-mailed Dr. Guffey. Within a few hours I had an e-mail response, and she took care of the problem the same day. The author's immediate personal feedback is amazing."

Anita Williams
Oklahoma City Community College, Oklahoma City

"We really appreciate Dr. Guffey's concerted efforts to provide a comprehensive program for teaching business English as well as business communication. Although most of our offerings are traditional courses, we do offer a section of the first semester course online. There's a tremendous variety of course materials from which to choose for both formats!"

Gail Hoffman-Johnson
Delta College, University Center, Michigan

"Using your text's various editions over the past seven years has been a joy. To my mind, the strength of Business Communication: Process and Product has always been its great examples, the comparisons between the poor drafts and the better drafts, as well as the examples of positive and reader-oriented language. . . . I wish I had had a copy of your text when I was in college."

Ray Schmudde
Fort Lewis College, Fort Lewis, Colorado

"Regardless of whether I am teaching a 15-week semester course or a 10-week evening session, BC:PP provides dynamic course content. My students have nothing but positive things to say about the text, as well as the companion Web sites. The e-lectures were especially useful to me, as are the PowerPoint slides. We use the discussion board frequently to practice sentence re-writes (befores and afters), and I use online quizzes, which I occasionally customize, for weekly assessment. I love the gradebook and use it exclusively. The vast amount of clearly written and relevant material provided both in the text and on the Web sites, has made it possible for a technology trainer to segue smoothly into the world of teaching business communications. I appreciate all that Dr. Guffey has done to make that possible."

Nicole Goguen
Marian Court College Swampscott, Massachusetts

"Well-researched and comprehensive textbook. Well-planned and insightful. A boon for the instructor."

Nalina Singh
Amity University, Lucknow, India (No. 1 private university in India)

Wendy Boor, Sneden Graduate School
Davenport University

Eve Dobkins Ash
Oklahoma State University, Tulsa

Judy Dorn
Fox Valley Technical College, Appleton, Wisconsin

"BC:PP is an excellent text. I've used it for years. It's very readable and covers business communication topics very thoroughly."

Ellen Blumner
Towson University, Towson, Maryland

"I love this textbook! From the online quizzes to topic-related Web sites, this is a hands-on approach to learning that the students enjoy."

Joy Roggow
Evangel University, Springfield, Missouri

Sara K. Paris
Indiana Business College, Fort Wayne, Indiana

"I appreciate your comprehensive learning and support system. Great to see so many best practices employed systematically!"

Dan Doherty
Camosun College, Victoria, British Columbia, Canada

Michele Taylor
Ogeechee Technical College, Statesboro, Georgia

"BC:PP and its accompanying student CD has created a positive and professional atmosphere for teaching communications."

Joan F. Gallagher
Housatonic Community College, Bridgeport, Connecticut

"Your Web site for students is wonderful. Our night classes are 4 ½ hours long, and I break up the class by using WebThink assignments that integrate and extend the chapter content with technology and critical thinking."

Sara K. Paris
Indiana Business College, Fort Wayne, Indiana

"BC:PP's currency in dealing with business communication issues is just one of the book's many fine features. Its completeness is perhaps its greatest asset as a teaching tool: I don't have to hunt for collateral or supplemental materials because everything I need appears between the covers of your book."

Richard Dean Hovey
Pima Community College, Tucson, Arizona

"As a student at Texas A & M University, Corpus Christi, I used BC:PP, and it was the best textbook I have worked with in my college career. Everything is presented in a clear and reader-friendly manner. Of all the books I have had to purchase for my courses, this was well worth the investment."

Dawn Hughes, Bulverde, Texas, student at Texas A & M, Corpus Christi

"I am very impressed with the overall business communication package (BC:PP). The text itself is interesting and relevant to today's workplace needs. The supplemental materials are insightful and comprehensive! This is the first semester I have taught business communication in fourteen years. I appreciate your effort to make my job easier. You are a true ‘partner in the classroom'!"

Susan White
Southeastern Oklahoma State University, Durant, Oklahoma

"Our Business Writing Textbook Committee has decided to create a policy that requires all new instructors of our multi-sectional business writing courses to use your textbook for the first year that they teach that course. It is a wonderful, wonderful textbook."

Rachel Spilka
University of Wisconsin, Milwaukee

"Every week when I am teaching a night class until 11 p.m., I am so glad to have the various exercises and case studies you provide. Could not survive without you!"

Mike Gamble
New York Institute of Technology, Manhattan

"The new edition of BC:PP is a perfect match for our students here at Florida International University. I especially appreciate all the instructor support materials."

Brian Schriner
Florida International University, Miami, Florida

"It's nice to know that the author is a real person who is quick to answer in cyberspace!"

Russ and Janis Tomanek, Adjunct Faculty
California State University, Dominguez Hills

"The clarity of the writing, the attention to detail, the multitude of examples, currency in the field, the excellence of the support materials, and the high quality of the exercises all combine to keep the book as the most successful text in the market."

Thomas A. Marshall II
Robert Morris University, Pittsburgh, Pennsylvania

"Business Communication: Process and Product works on two important levels for our business majors at Montreat College, all of whom are adult learners. It challenges them with case studies involving current communication issues and practices within specific major corporations. And it equips them to write and speak with confidence and competence within their own companies. I'm not sure who learns more from this book - these professionals or their instructor. But we agree that it provides many important lessons in a pleasing, easy-to-follow format. Put simply, BC:PP is a joy to read and an indispensable component in my course."

Ernest Mazzatenta, Managerial Communication
Montreat College, Montreat, North Carolina

"Last evening I taught Chapter 4 or BC:PP. I cannot, as a former editor, say enough about the content in that chapter. IT IS LOADED WITH DATA! I plan to review the chapter again next week. That chapter alone would sell this text. If I were in marketing, I would have that chapter printed separately and used as a handout to tease prospective users."

Richard E. Adams
Northern Kentucky University, Highland Heights, Kentucky

"Thank you for a very thorough and comprehensive book and instructor manual, as well as all the training aids. Yours is a delight to work with!"

Grace Greenberg
Lynn University, Boca Raton, Florida

"Guffey provides exceptional textbooks and course support material. These books and associated items reflect the philosophy and craftsmanship they teach. I, the instructor, and my students are fully challenged and supported as we all learn to communicate more effectively in the business community."

John L. Poole
Orange Coast College, Costa Mesa, California

"The textbook, transparencies, PowerPoint presentations, and other teaching material associated with the book are excellent."

Margaret Grantham
Tarrant County College, Fort Worth, Texas

"I have used BC:PP for many years in our Professional Writing course. The book is absolutely wonderful. It contains all the most up-to-date business case studies and examples. Students, both traditional and nontraditional, have consistently remarked that the text is a valuable reference manual. The ancillaries are super and the videos have stimulated great class discussion."

Carol L. Woods
Nichols College, Dudley, Massachusetts

"Guffey's BC:PP surprasses by far others on this topic. I especially like the chapter format and the end-of-chapter exercises. I always go through the book thoroughly with students at the beginning of class to make them aware of the format and the wealth of information in the index and support materials."

Sandy Iverson
Oxnard College, Oxnard, California

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